Frequently Asked Questions
Application
All applications can be completed online. A current State-issued Drivers License or photo ID are required with the application, along with proof of income. This documentation can be uploaded online or brought into the property. We process all applications and may conditionally approve your application(s) while you wait. All applications are given final approval by the Property Manager within 72 hours.
Yes. Your total income must be at least 2.5 times the portion of your rent you are responsible for. If you do not meet the minimum income requirement, you have the option of applying with a guarantor. For more information, contact the leasing office.
Your SafeRent rental score results from a mathematical analysis of information found in your consumer credit report, application, and previous rental history. To better understand the scoring criteria, click here.
The application fee is $32 per applicant. The fee is non-refundable given the fact that it covers the cost of processing your application.
A $100 advanced rental deposit is due upon completion of the application. The fee reserves the apartment for you while the application is processed. Once your application is approved, the advanced rental deposit will be applied to your first months rent upon move-in. If your application is not approved, the advanced rental deposit will be refunded.
Move-in without paying a security deposit! We have partnered with Jetty to save you hundreds at move-in. Jetty offers a low-cost option that lets you keep more cash in your pocket while meeting your move-in requirements. Finish your application today to take advantage of this deposit-free offer. Learn more at jetty.com/move. If you opt-out of the Jetty program, you will be required to pay a deposit of $1,250-$1,500.
If the apartment style you wish to apply for is not currently available, then we will gladly accept your completed application and applicable processing fees for our VIP Waitlist. Your application will have to be re-processed if your apartment of choice does not become available within 60 days. Check with your Sales Consultant for more details.
Amenities
Yes! We are pet friendly. We currently accept a maximum of 2 cats or 2 dogs or 1 cat and 1 dog with the exception of the following breeds: Pit-bulls, Rottweilers, Chows, Akitas, American Staffordshire, Shar-Pei, Bull Terriers or any aggressive breed. A signed pet addendum is required at the time of move-in. A $400 non-refundable pet fee, per pet, is required at the time of move-in, along with a $50 monthly pet rent/pet.
Parking at the community is free of charge. Garage parking is available for $200/month.
Admin
All utilities are paid by the resident including a $35/month charge for valet trash.
Yes, Renters insurance for a minimum of $100,000 in liability coverage is required for all residents. Residents may choose an insurance provider of their choice. Proof of insurance must be provided upon move-in.
Standard occupancy is 2 persons per bedroom.
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Testimonials
We downsized from home ownership and Vista View is everything we hoped it would be. Apartment floor plan offers generous square footage and the layout is very user friendly. The apartments are very quiet and well maintained. The optional garage is a real plus. Staff is very responsive and friendly.
- VistaView Resident
The staff was very helpful in making our move as painless as possible. Lisa and Thor were very accommodating with every issue that came up before, during and after the move date. With the COVID-19 pandemic going on, adjustments had to be dealt with, and the staff stepped up to the plate with the extra work that was involved. They did an extraordinary job of making it all come together
- VistaView Resident
Vista View has the best view in Frederick! The apartments are light and airy from the multiple windows in the units and the high ceilings. A quiet, safe place to live with a community feel. The activities and concerts provided by management are lovely.
- VistaView Resident
My apartment is lovely. It has everything I need and a beautiful view to boot. Everyone is so kind. Any maintenance is taken care of immediately and the office staff is top notch. I feel very safe. It's a wonderful community.
- VistaView Resident
Vista View is a home, not just an apartment. The neighborhood and community itself is perfect. I'm a home body as well as an "old soul". It's the first apartment I have been in that actually feels like home. The staff is phenomenal. Kim, Lisa, and Thor are always there when you need them and are so generous to their residents.
- VistaView Resident
Home sweet home. Community is wonderful and the complex is very quiet as well as the beautiful surrounding neighborhood. The views are gorgeous and the people are welcoming. The staff is absolutely top notch. You cannot have better people to be running Vista View as smoothly as they do.
- VistaView Resident
Everyone here was wonderful and very helpful especially Lisa Tosh from the first day to the move-in day at Vista View. Any repairs were handled promptly. We have only been here a month and are very pleased.
- VistaView Resident
Peaceful, beautifully maintained and safe place to live. Stellar customer service provided by the management office and prompt, thorough service by the maintenance team. Reserved parking right outside the building. Prompt snow removal in the winter.
- VistaView Resident
Floor plans are very spacious and efficient. Staff is responsive and keeps the facilities clean and in good repair. We plan to stay here for the foreseeable future. This is not just an apartment; this is our home.
- VistaView Resident
We have been very pleased from initial contact through move in and follow up. Lisa and Thor have been wonderful, responsive and helpful. We are so pleased to be living at Vista View. Quiet, yet family friendly community and pet friendly, beautiful living space, so many windows!!! What more can you ask for.
- VistaView Resident
The apartments are well maintained, comfortable and quiet. Ross Management team has made the transition from single home living to apartment living very easy. My family loves coming to visit, it feels like a vacation when they are here!
- VistaView Resident
Great apartment complex! Friendly and quiet I like feeling safe. Great neighbors, great staff, maintenance is very dedicated to Vista View and takes pride in how the grounds look and makes sure any complaints, if any are handled immediately.
- VistaView Resident
Vista View is a wonderful place to live. I've only been here 2.5 weeks and everything I'd hoped for is here. I just sold my home after living in it for 35 years. I didn't know moving here would be so great. Nice neighbors, fantastic view and a wonderful, responsive and caring staff - what more could I ask for?
- VistaView Resident
I've only lived here for one month. I absolutely love my apartment, and the staff is great. I had an appliance problem and they responded quickly. The view out my wall of windows is amazing! I was on a waiting list for this floor plan (The Landscape). I wanted this apartment that badly! It was truly worth it. I love living at Vista View!
- VistaView Resident
Vista View is a wonderful community! My particular building is exceptionally friendly and we look out for each other. We all just love Kimberly, Lisa, Thor and Ovi!! They take such good care of the residents and certainly the community.
- VistaView Resident
Whittier community is truly outstanding. Three public neighborhood pools and plenty of playgrounds. Vista View staff members strive for premier customer service. It is easy to submit any service request or concern. There is immediate telephone response to emergency requests with an on-site ETA follow-up.
- VistaView Resident
Wonderful community with beautiful views and an attentive staff. We always feel safe and taken care of here. It's mostly a quiet place but there's also a very neighborly feel. We appreciate the grounds, location, and timely service on maintenance requests.
- VistaView Resident
Vista View is a wonderful place to live! I have been a resident here since 2014. The office and maintenance staff provide exceptional service. I feel very safe living here in this beautiful and peaceful setting. I highly recommend Vista View!
- VistaView Resident
I've been here at Vista View for almost 2 years. It's been a wonderful experience. It's a home that is like no other apartment I've lived in. The views are truly spectacular and the community is peaceful. Often there are community gatherings which I love. I've met great people here while sharing stories about life and everything in between. The staff are top notch.
- VistaView Resident
We love living at Vista View. From the events the building puts together to the rapid responses of the staff to handle any questions or maintenance, Thor and Lisa are the best! Our neighbors are wonderful. We could not be happier.
- VistaView Resident
Great place to live. Well maintained. Wonderful staff. Terrific living environment. Thor and Lisa are very attentive to needs of people here. They make it very much feel like home
- VistaView Resident
Vista View is a quiet and somewhat secluded community, away from the hustle and bustle of downtown Frederick and other more congested areas of living and shopping. The views of the surrounding countryside are breathtaking. The development is small and intimate, boasting easily accessible community amenities. The location in the western part of Maryland appeals to us because of its proximity to Catoctin Mountain Park and many Civil War battlefield sites.
- VistaView Resident
Vista View is a community located off the beaten path making it desirable for a quiet and peaceful life style. The views are breathtaking, overlooking Whittier Lake. Community amenities are close by and shopping is easily accessible.
- VistaView Resident
Living at Vista View has been a terrific experience for my mom and I. We have a lovely spacious two bedroom, two bathroom unit with a view of the Catoctin mountain range. And the office and maintenance staff is very responsive and friendly!!
- VistaView Resident
I have been very please with the way the staff here keeps the buildings and grounds always looking at it's best. They are very friendly and seem to care about our needs. They attend to any maintenance needs we might have with courteous and friendly service
- VistaView Resident
Attractive, well-maintained community. Nicely sized apartments, well-designed layouts. Responsive, professional staff attuned to residents' needs. Good value. Good location for people who want to be out of the downtown/commercial areas of Frederick but fairly close in.
- VistaView Resident
Excellent level of services offered by marketing staff. Maintenance manager extremely knowledgeable and responsive to your service requests. A 4am call about a malfunction CO2 alarm was repaired within a few hours... that is responsive!
- VistaView Resident
I've enjoyed living at Vista View because the apartment is spacious, and the view is stunning. If there is a problem that needs to be addressed, it is rectified quickly and expertly. I highly recommend living here!
- VistaView Resident
Lovely grounds and surroundings Well groomed foliage and gardens. Gorgeous view from my 2nd floor deck! Apartment layout is perfect. Living space and kitchen area well-positioned with bedroom areas in the back. Storage and closet space is excellent!!! I love my apartment home!!!!
- VistaView Resident
After spending many years as a homeowner, I wanted a single level living experience that freed me of the ongoing upkeep required of home owners. I was looking for a small, safe, and inviting community atmosphere and was sold the minute I saw Vista View. My apartment is spacious and well constructed with an incredible elevated view thanks to the many tall windows. The staff has always been very friendly and responds to questions/service requests quickly.
- VistaView Resident
This community has all the qualities I value in rental. Clean, well maintained and run, convenient and quiet location and great staff the residents are friendly as well. The apartment is spacious and well constructed. Overall, a very pleasant place to live.
- VistaView Resident
We have been very pleased living at Vista View, and look forward to spending another year. Love the apartment, the grounds, the view and our neighbors and staff. After years of home ownership it's nice to be able to call for any issues and not have to worry about fixing it. Great variety of friendly neighbors living here.
- VistaView Resident
Great apartment, lots of large windows with an open concept living - dining - kitchen. Great maintenance staff, knowledgeable and quick to respond. Friendly neighbors and a quiet residential area with parks and a small lake nearby.
- VistaView Resident
This is a special community to live in. The staff here are super great and responds well to our needs when needed. It quiet, well maintained and safe. Located close to whatever your needs may be.
- VistaView Resident
One word WONDERFUL. This is a great place to live. It is clean, quiet, staff very responsive to needs and questions, and great setting and location. Strong feeling of safety. Great neighbors and still can have your own space.
- VistaView Resident
We love our apartment here. The whole complex is beautifully maintained and the staff are very friendly and always happy to help. Our apartment is lovely and full of natural light. Our neighbors are friendly and we often stop for a chat. It's a great place to live!
- VistaView Resident
Great community[.] Quiet, well maintained[,] and great staff. Good access to stores, gas, highways, etc.
- VistaView Resident
It has been a very good experience living here. Moved from house ownership to renter. It has been all good. Great community. Safe, quiet, well maintained. Spacious parking. Great area to walk. Just nice to live here.
- VistaView Resident